"You", "Your" and "Buyer" means the purchaser of the goods. "Us" and "Homestead" means Homestead Farm Supplies Ltd. "Working day" means every day of the year except Saturdays, Sundays, English bank and public holidays;
Purchase and cancellation
If you are buying as a 'consumer', as defined in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Goods may be returned within 14 working days (excluding Saturday and Sunday and any English Bank Holiday) of delivery for a full refund. You may cancel your order for goods at any stage before, and up to 7 working days after, the goods are delivered to you by notifying us in writing at the address or e mailing us at our published email address.
We aim to process your order for dispatch to you within two working days of receiving it. This will vary depending on the delivery service you choose. Some items are delivered direct from the manufacturers and may take longer to arrive. Therefore, even if you do cancel your order shortly after placing it, it is possible that we will be unable to prevent any goods you have ordered being dispatched to you and you should then return them to us (see our Returns Policy). If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
Damaged goods or short orders
Any claims for damage or shortage should be made to us within 3 working days of receipt of your order. Claims after this period cannot be considered. If you specifically ask for your order to be left if you are out, we can arrange for a "No Signature Required" delivery. In this case you agree that we or our delivery agent will not be held liable for any loss, damage, or delay arising howsoever from such delivery of said items. No claims will be considered unless all the original packaging is retained for inspection by our carrier's representative.
Returns
On cancellation for whatever reason you must return to us the unused goods, and the original packaging we have delivered to you. If the goods are faulty, incorrect or damaged on delivery we will meet the cost of return (we will advise you on how to return the goods) and (at our option) repair, replace or exchange any such goods; or refund you for the price paid including delivery charges. In all other circumstances we will (at your option) exchange the unused goods or refund you the amount paid for the goods only. The buyer shall be responsible for the cost of returning the unused goods in their original packaging, and must take reasonable care of the goods. The cancellation policy does not apply to printed goods of any description, including books and videos, feeding stuffs unless faulty or damaged, or goods specifically obtained, or manufactured by us or our suppliers at your request.
If for any reason you are not satisfied with your purchase, please return it within 7 days, unused and in its original packing, (i.e. in saleable condition) for an exchange or refund. We recommend you request a Proof of Postage certificate (free) from the Post Office if you return your goods. We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights.
Warranty Claims
Should any product supplied to you from Homestead develop a fault after 7 working days following delivery and within the specified guarantee period please notify us immediately. Should the fault fall within the warranty terms we will arrange for a repair or replacement at our option. You should not return the goods unless specifically asked to do so by us, when you will be given a "returns" reference number.
Consumer Protection from Unfair Trading Regulations 2008
We try hard to make sure that all descriptions are correct. We cannot guarantee that the appearance and/or colours of products shown in our on line store exactly match the appearance and/or colours of the physical products themselves.
Customer Reviews
We reserve the right to edit and or not publish your review submissions. All reviews submitted to the site are the property of Homestead Farm Supplies Ltd.
General
We shall not be liable where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within our reasonable control.
Property and title to the goods remains with Homestead until paid for in full and the Buyer shall allow access to repossess the goods at any time until full payment is received. Homestead reserves the right to clear any cheques before dispatch of the goods. If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.
Any advice we provide is provided to assist you with selecting the appropriate product. Any advice is provided in good faith on the basis that the information supplied by you is complete and accurate. The advice should not be relied upon in substitution for appropriate professional expert advice for example a Veterinary Surgeon, Environmental Health Officer or electrical engineer. Many alpaca and llama keepers use products designed for other animals but this is at your own risk and if you are in doubt you should seek expert advice. To the extent permitted by law, Homestead accepts no liability for any loss, damage or injury arising as a consequence of any advice provided, the goods supplied or the use of products on animals for which they were not designed.
These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.