Shipping & Returns

We will always do our best to process your order for dispatch to you within 24 hours of receiving it. 

We send most orders by Royal Mail. Their prices are reasonable, they are very reliable and they are particularly good at delivering to rural addresses. If you would like your package to be left in a safe place, or with neighbours, please let us know when you place your order. 

We send all orders out as quickly as we can but if you need something urgently and would like us to send it by express delivery please call us on 01295 713188 so we can arrange that for you. 

We have found that the fairest way to calculate shipping costs is by weight.

Shipping costs:

UK

up to 1kg     £3.25                              

1kg to 2kg     £3.95    

2kg to 5kg     £5.95             

5kg to 10kg     £7.95

10kg to 20kg     £14.95

20kg - 30kg     £22.95

If your shipment is heavier than 30kg please call us on 01295 713188 or email us at homesteadfarms@btinternet.com and we will go through the options with you.

Orders from outside the UK

We are very happy to ship to customers outside UK. Our policy is to charge only what it costs to ship your order. We will check the weight of your shipment and we will refund you if you have paid more than necessary for your delivery. If the cost of shipping is more than you have paid we will contact you and offer you the option of paying the balance and going ahead with the order, or cancelling and receiving a full refund.

Please note there are now certain items that will not be accepted by the postal service for airmail delivery overseas including sharp items, aerosol sprays & liquids more than 1 litre.

Europe Zone 1 (Austria, Belgium, Denmark, France, Germany, Luxembourg, Netherlands, Switzerland) 

up to 250g     by Airmail £4.95                       

250g - to 500g     by Airmail £6.95

500g  to 1kg     by Airmail £8.95

1kg - 1.5kg     by Airmail £10.95

1.5kg - 2kg     by Airmail £12.95

2kg - 20kg     by DPD Road Service (maximum weight for Airmail is 2kg) £29.95

If your shipment is heavier than 20kg please call us on +44 1295 713188 or email us at homesteadfarms@btinternet.com and we will go through the options with you.

Europe Zone 2 (other European countries) 

up to 250g     by Airmail £4.95                       

250g - to 500g     by Airmail £6.95

500g  to 1kg     by Airmail £8.95

1kg - 1.5kg     by Airmail £10.95

1.5kg - 2kg     by Airmail £12.95

2kg - 20kg    by DPD Road Service (maximum weight for Airmail is 2kg) £44.95

If your shipment is heavier than 20kg please call us on +44 1295 713188 or email us at homesteadfarms@btinternet.com and we will go through the options with you.

Outside Europe - Airmail World Zone 1 ( North America, South America, Africa, the Middle East, the Far East and South East Asia)

up to 250g     by Airmail                     

250g - to 500g     by Airmail 

500g  to 1kg     by Airmail 

1kg - 1.5kg     by Airmail 

1.5kg - 2kg     by Airmail (maximum weight for Airmail is 2kg)

If your shipment is heavier than 2kg please call us on +44 1295 713188 or email us at homesteadfarms@btinternet.com and we will go through the options with you.

Outside Europe - Airmail World Zone 2 (Australia, New Zealand, Singapore, Tonga, Fiji, Papua New Guinea etc.)

up to 250g     by Airmail                     

250g - to 500g     by Airmail 

500g  to 1kg     by Airmail 

1kg - 1.5kg     by Airmail 

1.5kg - 2kg     by Airmail (maximum weight for Airmail is 2kg)

If your shipment is heavier than 2kg please call us on +44 1295 713188 or email us at homesteadfarms@btinternet.com and we will go through the options with you.

Returns

You may return  items in brand new re-sellable condition (including packaging) within 30 days of delivery for exchange or a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within a few days of returning the item. We will refund you via the same method you used to pay for the item.

If you need to return an item, please phone or email us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

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