Privacy Policy

Last Updated 15/05/2018 | Version 1.1

Privacy and online safety are important to Homestead Farm Supplies. This policy explains how we may collect information about you and then how we use it. It also gives certain assurances on things that we will and what we will not do.

1. Purpose and consent for collection

Homestead Farm Supplies collects, stores, processes or transmits data in order to provide services to customers. This may include marketing of services, the processing of orders for customers and customer support activities, or for the purposes of conducting corporate activities such as interacting with suppliers, job applicants or administration.

By providing personal information to Homestead Farm Supplies in any of the ways described in this policy, you are agreeing that you are authorised to provide the information, that you accept this privacy policy and that Homestead Farm Supplies is authorised to process the information you have provided.

Homestead Farm Supplies will collect the information you provide via activity through our website, emails, customer support, telephone and in person. This information includes:

Name
Organisation
Address
Phone number
Email address
IP address
Username
Credit/debit card details

We will not collect sensitive categories of data without your explicit consent.

Homestead Farm Supplies does not undertake any automated decision making relating to any service activities except for third party fraud checking services that may automatically accept or decline a credit or debit card transaction.

Homestead Farm Supplies will not collect data relating to minors as defined under UK law. Minors as defined by UK law are not permitted to use Homestead Farm Supplies services.

Homestead Farm Supplies may from time to time contact its customers via email or telephone regarding service related matters such as billing, product support and logistics.

2. Data retention

Homestead Farm Supplies will keep your personal information for as long as you remain a customer, and we may keep your data after you cease to be a customer so that we are able to respond to any questions or complaints and to comply with any legal and accounting requirements.

3. Data transfers and partner companies

Homestead Farm Supplies will not share your data with a third party not directly associated with the provision of services without your explicit consent. Homestead Farm Supplies will also not transfer your data to any third party in a country outside of the UK or EEA that is not compliant with the applicable data protection laws via adequacy agreement, Binding Corporate Rules or other legally appropriate means as defined by the Information Commissioner’s Office without their explicit consent.

We work with a number of 3rd party organisations so that we can deliver services to our customers. Below is a list of companies with which we share data, along with the reason we share that data and a web address where you will find their privacy policies.

EBay: order management and payment processing (www.ebay.co.uk)

PayPal: payment processing (www.paypal.com)

Amazon: order management and payment processing (www.amazon.co.uk)

Google: analytics, geolocation, marketing (www.google.com)

Facebook: marketing (www.facebook.com)

MailChimp: email marketing (www.mailchimp.com)

Lloyds Bank Cardnet: payment processing (www.lloydsbankcardnet.com)

Sagepay: payment processing (www.sagepay.com)

Big Commerce: website admin and hosting, order management and payment processing (www.bigcommerce.com)

Brightpearl: order management, payment processing and accounting (www.brightpearl.com)

Royal Mail: carriage (www.royalmail.com)

DPD Local: carriage (www.dpdlocal.co.uk)

By interacting with Homestead Farm Supplies as defined in this policy, you give your consent for this transfer to our partner companies and their data sub-processors and for transfer to any other appropriate third party data processor for the purposes of delivery of our services and customer relationship management activities.

4. Commitment to confidentiality and security of processing

Homestead Farm Supplies uses appropriate technical and organisational security measures within our sphere of responsibility to ensure an appropriate level of confidentiality and integrity.

If you are concerned about a possible security incident or data breach, please contact us at homesteadfarms@btinternet.com.

5. Cookies

Cookies are an essential part of the Internet. Without them, WebPages would be a great deal less useful and interactive. Ecommerce would be impossible. They give websites the ability to remember and improve.

Cookies are small text files that are stored in a computer’s web browser memory. They help website providers understand how people use a website, remember their login details, and store website preferences. We use cookies and other similar technologies to help us ensure that our services function properly, prevent fraud and other harm, and analyze and improve the services in accordance with this Privacy Policy.

You can find out more about Cookies and how we use them at www.bigcommerce.co.uk/ecommerce-answers/what-cookie-and-why-it-important/

Your web browser may allow you to change your cookie preferences. You will be able to find out more in the help section of your web browser. You can follow the links below to understand your options, but please note that if you choose to disable cookies, some features of our website or services may not operate as intended.

Chrome: https://support.google.com/chrome/answer/95647?hl=en

Explorer: https://support.microsoft.com/en-us/products/windows?os=windows-10

Safari: https://support.apple.com/kb/PH21411 

Firefox: https://support.mozilla.org/products/firefox/cookies

Opera: http://www.opera.com/help/tutorials/security/cookies/

6. Advertising

We may use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access our website. This may be based on data from your use of our website on any of your devices. To do so, these companies may place or recognize a unique cookie, or similar tracking technology, on your browser (including the use of pixel tags). They may also use these technologies, along with data they collect about your online use, to recognize you across the devices you use, including mobile phone and laptop, to help make decisions about the advertisements you see. The data we provide may include the time and date of your visit to our website, pages viewed, links clicked and other information that does not disclose your ‘real world’ identity. Those advertising networks may recognize the web beacon or cookie associated with your visit to our website when you visit other websites on which they serve advertising, and they may make decisions about the advertisements you see based on that information. Where technically possible we delay the loading of certain 3rd party services until you give your consent to receive them.

7. Email Marketing

If you are subscribed to our mailing list and no longer wish to receive emails from us please contact us at homesteadfarms@btinternet.com to let us know you would like to unsubscribe from our mailing list.

8. Get in touch

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise that right, or discuss any other data protection matters with us at any time by contacting us at homesteadfarms@btinternet.com or by writing to us at Homestead Farm Supplies, Lane End Farm, Marston St Lawrence, Banbury OX17 2DB.

 

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